Reservation Officer

Male or Female, age not over 35 years old
Thai Nationality
Experience in a hotel or a related field is preferred.
Positive mindset, good personality, and service-minded
Good command of English
Ability to work a flexible schedule to include weekends and holidays.

1. Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
2. Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
3. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Upsell rooms when possible.
4. Enter reservations into the computer according to standard operating procedures.
5. Communicate and work closely with the Salesperson concerning group/meeting bookings.
6. Act as the primary liaison between the guest and the hotel.
7. Maintain an availability calendar and communicate all relevant information to the operations staff.
8. Maintain accurate files and reports.

Service Charge
Provident Fund
Group Insurance Program (Life, IPD, OPD, and dental treatment)
Annual health check-up
2 days off per week
Minimum of 16 Public Holidays
Minimum of 6 Annual Leave
2 meals per working day
Uniform
Staff Birth Day
Staff Party
Bonus