Guest Service Supervisor

- Excellent command of English
- Hospitality experience is a plus
- Proactive, results-oriented, and highly motivated

- Supervise reception staff and also perform receptionist duties
- Resolve customer service issues by identifying complaints, analyzing causes, providing solutions, and ensuring follow-up
- Collect and analyze customer information to recommend improvements to management
- Prepare service reports and follow company communication guidelines
- Support team efforts and accomplish related tasks as needed
- Manage office supplies, business cards, and messenger services
- Handle incoming/outgoing mail and manage visitor badges
- Oversee housekeeping, mailroom, and messenger operations, including periodic planning
- Perform additional tasks assigned by the direct supervisor

- 5 working days / 2 days off per week
- 7 days annual leave per year
- 5 days personal leave per year (after probation)
- 7 days cosmetic surgery leave per year (after probation)
- 3 meals provided daily
- Uniform provided
- Service charge (floating), average 4,000+ THB per month
- Tips
- Additional perks such as free spa treatments, birthday leave for employees and family, and financial assistance in special cases