เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
ไม่ระบุ
Responsible for quality assurance operational objectives by engaging and managing the hotel online reputation; contributing analysis and information of strategic plans and reviews tot eh team; preparing and completing action plans; implementing production (coaching), driving quality, and customer-service standards; identifying and resolving problems; completing LQA checks and audits; determining system improvements; implementing change.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. AVANI employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
? Working as an Ambassador / Champion of the hotel and OE tools (such as ReviewPro, MessageBox & LQA) ensuring that hotel quality standards are met. Ensuring that the employees working in production are aware of the quality requirements.
? Appraising customer?s requirements, facilitating proactive solutions by collecting and analyzing quality data. Reviewing current standards operating procedure and making suggestions for changes and improvement if necessary.
? Ensuring that the hotel maintains the corporate LQA brand standards.
? Handling hotels online reputation engaging in reviews and survey, ensuring that the Review Pro targets are met. Following up guest issues, implementing process improvements that may be required, responding in a timely and appropriate manner maintaining historical data.
? Periodically communicate our Guest Experience performance to the hotel leadership team.
? Work closely with all operations department to ensure that they will maintain the levels where required.
? Coordinate with the Training Manager to provide the quality related training skills to eliminate guest dissatisfaction.
-
Grand Mercure Bangkok Atrium
1880 New Petchburi Road, Bangkapi, Huay Kwang Bangkok 10310 www.grandmercurebangkokatrium.com
hotelJob
