Guest Relation Officer (GRO)

- has a minimum 1 year experience in the hospitality industry
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Team player and contributes to ensure the smooth operations of the Front Desk
- Able to work on a rotating roster

Guest Relations Team Member will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
?Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
?Be responsible for special room assignments and suite occupancies
?Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
?Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
?Manage the Guest Relations Desk in the hotel lobby
?Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
?Maintain the inventory of Guest amenities
?Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

1. Service charge
2. Annually Bonus
3. Uniform
4. Duty Meal
5. Group Insurance
6. Uniform
7. Training