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Guest Service Supervisor - Riva Vibe Hotel (คลองสาน)
PCL Hospitality Co., Ltd
สถานที่ทำงาน : กรุงเทพ
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ปริญญาตรี
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full-time
- 2 years experience in the guest services, front desk, or related professional area
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Service Charge
- Duty Meals
- Uniforms
- Life Insurance
- OPD/Dental
- Provident Fund
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The Athenee Hotel, A Luxury Collection Hotel, Bangkok
61 Wireless Road (Witthayu), Lumphini, Pathumwan Bangkok, 10330 Thailand https://www.marriott.com/hotels/travel/bkkla-the-athenee-hotel-a-luxury-collection-hotel-bangkok/
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