Guest Relation Officer (GRO)

ไม่ระบุ

1.Daily A La Carte members and VIPs list and arrival report, to check rooms of expected arrival guests and ensure that amenities are prepared and ordered. Upon arrival, greets and welcome sthem.
2.Checks weekly on report for long staying guests, establishes and maintains contract with the guests. Entertains them occasionally.
3.Maintains files on Hotel facilities, airline schedules, transportation schedules/routes and course, map and other relevant tourist information.
4.Be conversant with all Hotel?s activities by reading event order, Public Relation materials and also promotion of competitor advertisements in the media for details on special promotion.
5.Attends to all guests? queries/complaints and channel feedback to the relevant Department Heads for appropriate actions. All such queries and complaints must be given immediate attention. If necessary, pacifies guest while investigation is being carried on and also it must be recorded in the logbook.
6.Distributes VIP release to department concerned after having obtained room members and signature of Guest Relations Manager. Checks
additional VIP report for delivery of special amenities and prepares additional requisition for VIP Walk In for distribution.
7.Guest Relations Representatives time spent at the lobby desk should be maximized in order to properly attend to guest? specific requests including but not limited to:
a.assisting with reconfirmation of Airline bookings
b.accepting reservations for next destination hotel bookings
c.providing assistance with specific queries or problems.
8.Checks long staying guest list for sending weekly fruits and flowers.
9.Bids farewell to VIP checking out guests.

10.Arranges a Birthday gift to Resident guest especially Long Staying Guests or Returning Guests, sends Birthday Card to the regular guest?s home address, send flower or card to a sick guest and visit the hospital if necessary.
11.Assists in any other duties when required by the Guest Relations Manager.

1. เซอร์วิสชาร์จ 5,000 บาทก
2. ค่าครองชีพ
3. ประกันสุขภาพประกันกลุ่ม
4. ยูนิฟอร์มพนักงานพร้อมซักรีด
5. รถรับ-ส่งพนักงาน
6. อาหารฟรี 2 มื้อ
7. ทำงาน 5 วัน หยุด 2 วัน