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full-time
- Thai nationality only with 2-3 years experience
- Communicated English and good customer service skill
- Able to work in shifts and muti-tasking job. Flexible to work in shifts
- Love challenge and never give up !
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with General Manager - s Checklist.
- Train, maintain and enforce all Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
- Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs, new ideas, and methods of operation
- Service Charges
- Social Security
- Meal
-Day off : 6 day / month
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The 51 Tasty Moments
64 ซอยสุขุมวิท51 ถนนสุขุมวิท คลองตันเหนือ วัฒนา กรุงเทพฯ 10110 www.the51tastymoments.com
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