Assistant Room Service Manager

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? Directly responsible for the Room Service area, ensuring a smooth running, profitable operation within the framework of the Hotel.
? Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests.
? Efficiently co-ordinate all hospitality and in-room dining requirement of in-house guests.
? To co-ordinate with Housekeeping in ensuring the efficient operation of the Mini-Bar facility.
? To co-ordinate with Front Office to ensure that all-relevant information regarding in house guests is relayed to the department.
? Achieve departmental Budget goals by maintaining profits through increased sales
revenue and the efficient cost expenditure.
? To be responsible for the monthly department Profit & Loss Statement.
? Preparation of the yearly department Budget by using history & forecasting techniques to develop an aggressive budget that reflects the outlets achievable capabilities.
? Accurately forecast business demands to ensure efficient staffing & food production.
? To ensure the efficient scheduling of Supervisors & Associates.
? To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.
? To supervise the completion & critique of the wage progress report on a weekly basis.

? To be responsible for all accounting and billing procedures in the outlets.
? To ensure the awareness & enforcement of all Marriott S.O.P.?s & Property L.S.O.P.?s.
? Enforce operational Standards that are periodically reviewed & updated.
? To be aware of all Marriott Guest Incentive programs and the correct accounting
procedures pertaining to them.
? To develop & execute plans and actions for the marketing of the outlet.
? To be aware of competitors in the market & complete a competition analysis on a
quarterly basis.
? To develop and implement Associate & Supervisor training plans on a quarterly basis in conjunction with HRD.
? To implement a departmental daily ?15 Minute? training program.
? To be responsible for the execution of all Associate reviews and appraisals in a
professional and timely manner.
? To be responsible for all aspects of Associate management including hiring and
discipline in conjunction with the DOR & Director of F&B.
? To train subordinate managers and supervisors in effective ?coaching and counseling? and the correct process of progressive discipline.
? To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD.
? To practice ?open door? policy to all Associates.
? Periodically plan outside Associates activity to promote teamwork.
? To be responsible for maintaining outlet safety and sanitation standards at all times.
? Enforce Marriott?s 39 point Sanitation Checklist by having all Restaurants inspected on a monthly basis.
? To be responsible for asset management of all outlet property and facilities.
? Conduct a preventative maintenance inspection on a monthly basis.
? Promote positive inter-departmental relations through candid communication and
Cooperation.
? To respond to guest inquiries or concerns within 24 hours in what is deemed the
appropriate manner.
? Enforce Marriott?s Principals of Hospitality at all times.
? To work with the Banqueting Department to support all requested functions & ensure any Banquet property is returned to its correct place in the condition it was borrowed.
? Perform any reasonable request made of management which is not life threatening or against the law.
? Management reserves the right to make changes to this job description at its sole
discretion and without advance notice.

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation