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full-time
- Good command of English in speaking and writing
- Experience in customer services/experience in hospitality business
- Able to work independent with minimum supervision
- Forward thinking with international mindset
- Strong communication and interpersonal skills
Mad Monkey is looking for Customer Experience Manager in various locations around Thailand and Laos.
Customer Experience Manager ensures the smooth and highly effective performance of the ensure the smooth and highly effective performance of the Customer Experience Representatives. Through recruitment, training, revenue maximization and people management.
Building strong relationships of leadership internally and with suppliers by ensuring Mad Monkey core values; Curiosity, Positivity, Courage, Sincerity and family spirit have visibility within the business.
Main duties and responsibilities:
- Assisting with attracting and managing the recruiting process whilst managing CERS.
- Integral part of the Operations team and executes Management initiatives.
- Consults with the Regional Customer Experience Manager to define requirements to recruit, train and develop teams and future talent.
- Creates and executes training and development to ensure competence and consistency of service delivery by all team members.
- Manages the customer journey and looks for ways to propose to Management enhancements to the customer experience whilst being commercially minded.
- Proposing the Innovation and implementation of new events and tours whilst ensuring the n events and tours are executed to a high consistent standard.
- Creating and updating interactive activities within the hostel for customers amusement and entertainment.
- Drives conversion of honest reviews from satisfied guests.
- Salary
- Bonus/Commission
- Social Security
- Uniform
- Staff meal
- Staff party/BD party
- Team member of the month
- Recommend a Friend Benefits
- Mad Monkey Awards
- Hotels and F&B discounts
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(ยกเลิก) Mad Monkey Hostels Bangkok
55 Phra Sumen Road, Chanasongkhram, Phra Nakhon , Bangkok 10200 www,madmonkeyhostels.com
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