Group Revenue Manager - Brand Office

2 - 4 years of hands-on Hotel Revenue Management experience.
A strong command of both written and spoken English is required
Bachelors or Master Degree in Hotel Management, Tourism or Economic Studies or related field.
Highly computer literate with a high level command of Excel.
Highly-organized, detail-oriented and pleasant personality with excellent communication and interpersonal skills
Proactive, Positive attitude, initiative, service minded, confident and a good team worker.

- To prepare weekly accurate 3 months forecast for all hostel rooms revenue by Market Segment/Day.
- To prepare monthly accurate 12 months forecast for hostel rooms revenue by Market Segment.
- To actively participate in the production of the hotel- s annual budget and to assist in the creation, update and evaluation of the hotel Sales and Marketing plan.
- To set, input and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre determined seasonality.
- To lead and manage the reservation team. To support the team with scheduling, training, setting standards and creating SOP- s and checklists as required. Setting KPI- s for all team members, setting regular team meetings, and providing training to the team on a group and individual level, and lastly providing team members regular feedback.
- To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
- To ensure compliance with brand & regional Processes and Procedures pertaining to Revenue Management.
- To continuously manipulate availability & rates while ensuring direct rates are the most attractive across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR and direct bookings.
- To introduce and action plan incremental revenue generators to maximize overall hostel revenue.
- To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
- Set monthly targets of upselling revenue for front office and reservations department.
- Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc., and subsequently analyze & report actual performance versus competitive set.
- Manage and oversee strategy for all 3rd party (OTA) distribution through the online system in place.
- Regularly check lubd.com and competitor website to ensure we are fresh and updated with the right photography, content and information.
- Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
- Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. iHotelier, GDS, Lubd.com, Tour Operators, & Sales Team.
- Assist the Sales Team & Marketing Team (online & offline) in devising marketing campaigns, to ensure that the Hostels reaches the right people, at the right time, in the right place.
- Maintaining high standards of data quality through system maintenance.
- Responsible to drive maximum revenues through direct booking channels by applying relevant pricing and inventory management.
- Ensure Daily pick-up analysis, and weekly/monthly reporting to the Executive Committee is adhered to in a timely manner. Develop reports as required for this and update as necessary.
- Implement a database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.
- Carry out analysis of Booking Patterns & Market Trends, and ensure that these are recorded to facilitate future decisions.
- Liaise with Marketing to ensure all promotion / programs are fully understood and right for the business.
- Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination.
- Be responsible for all Recruitment & Selection into the Revenue/Reservation department.
- Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.
BROAD EXPECTATIONS FOR SUCCESS:
- Collaborate with Others o Ability to plan and prioritize work so you achieve targets and deadlines.
- To support and supervise other members of the reservations team to achieve business results.
- The ability to negotiate to achieve a desired outcome.
- Communicate effectively and creatively using written and spoken English.
- Strong financial literacy, and proficient in business financials systems and process o Anticipate and exceed the needs of travelers and colleagues.
- Use your own initiative and good judgement to solve problems in a professional and efficient way.
- Enjoy working with others to achieve shared goals. Volunteer when necessary to ensure the success of the team
- Hold a high integrity at all times.
- Are Responsible: Conduct business honestly and fairly. Keep all sensitive information confidential. o Priorities their work effectively and are organized and structured.
- Able to work without close supervision, and lead by example. Have a positive attitude, even under pressure.
- Delivering Results: Will meet and exceeding all performance requirements, willingly to develop their own skills and abilities.