Guest Service Agent

- Thai Nationality
- Positive attitude, pleasant personality,
good communication skills, hotel operations and/or service experience preferred, basic computer literacy.
- Must be conversant in English.
- Ability in Chinese will be advantage

? To assist the Guest Service Leader (GSL) in the hotel's revenue growth by leveraging on the
company's systems, procedures and business processes.
? Handling Guest check out and billing in an efficient, friendly and hassle free manner.
? Participate in programs that drive improvements in team member engagement and are aligned
with the ?Holiday Inn Stay Real Be You? brand service behaviors.
? Ensure own productivity and that of the team on a day-to-day basis by planning and assigning
work and establishing performance and development goals as set by the GSL.
? Contribute by participation in compliance with federal, state and local laws and safety regulations.
? Check Guests In ? Efficiently Greet, register and confirm guest particulars and payment details
upon check in. Issue keys.
? Check Guests Out - Print and confirm details of payment and bill for guests upon check out
? Answer any guests' enquires practically and simply in adherence to brand standards.
? Handle guests' complaints appropriately adhering to brand standards or direct them to GSL?s.
? Handle cashiering, payment and foreign currency exchange accurately.
? Reliably handle all special needs and requests of guests and repeat visitors.
? Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards,
behaviors, hallmarks and license agreement mandates.
? Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS
for daily room allocation.
? Accurately Enter/Update Reservations
? Handle Telephone Enquires efficiently and effectively
? Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
? Refresh Food and Beverage in The Great Room
? Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
? Clean and Organize Guest Areas and Pick up debris throughout Public Areas
? Updating constantly on local knowledge to improve the guest experience.
? Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
? Finance/Admin (Petty Cash Processing, Purchasing, Billing)
? Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and
procedures and ensure all procedures are conducted safely and within OH&S guidelines
? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and
procedures
? Be familiar with property safety, first aid and fire and emergency procedures and operate
equipment safely and sensibly
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers
? Support the hotel?s corporate responsibility initiatives in the areas of community involvement,
environment management, workplace health & safety and food safety, drive action plans as
required to achieve hotel corporate responsibility objectives.
? Perform Energy Conservation Checklists

- Working 5 days per week
- Public Holiday / Annual Leave
- Provident Fund
- IHG Employee Room Rate