Villa Hostess

Personal attributes - the most important thing!
- Servant leadership-mindset and the ability to create good results based on strong relationships
- Responsible, self-disciplined and takes ownership
- Solves challenges proactively with a will-do attitude
- Dedicated team player with a positive and outgoing personality
- Open-minded and willingness to learn and adapt continuously
- Professional, trustworthy, reliable and with a high degree of integrity
- Passionate about service excellence and expert in front line service skills.
- Engaged in and curious about food and wine
- Can relate to and live by the - at any given time - our organizational values
- Quick witted and resilient

Position:
Villa Hostess (full time)

Workplace
Layan, Phuket

Direct reports:
- Villa Manager

Desired skills and competencies:
- Ability to engage with the Principal and guests with emotional intelligence
- Ability to respond to the Principal and guests needs promptly and delivering best high-end service experience with an eye for details
- Ability to clearly communicate with Principal, guests, and team in bilingual Thai & English
- Strong servant leadership skills and a good people management
- Ability to solve conflicts/issues with opposing interests in a smooth/diplomatic manner
- Ability to maintain calmness under pressure
- Ability to understand and deliver excellent customer service
- Advance understanding of food and beverage service skills including room service, fine dining, and wine and spirits knowledge
- Ability to manage sensitive information based on a need-to-know principle
- Ability to structure own and the team- s tasks while always retaining the overview
- Ability to balance out wishes from family members and requirements from the organization
- Willing to handle extra task beyond normal duties with flexibility
- Ability to use Microsoft Office including Outlook, Word and Excel - experience with use of Microsoft 365 including Microsoft Teams is an advantage

Key tasks & responsibilities:
The following key tasks and responsibilities should be solved and approached in order to ultimately support the principal and family needs and wishes in an efficient, smooth, safe, and reliable manner.
- Create, promote, and deliver high end service experience and a smooth running of a household to Principal, family, and guests
- Regularly interacting with Principal and family to maintain direct communication and compliance with their needs
- Maintain and work according to principal, family, and guest- s profile
- Organizing of social and family events
- Serving of wines and other drinks, refreshment, and ensure find dining is delivered.
- Assist the Villa Manager for overall operational on a regular basis
- Oversee and maintenance of inventory, supplies and pantries on a regular basis
- Oversee housekeeping, gardening, or other service provider who provide service at the Villa
- Responsible of ensuring the house is always immaculate in all areas, with and keen eye to details -enhancing our Principal and guests experience.
- Ensuring efficiency, harmony, and high morale throughout the household
- Participate in relevant training and team activities
- Lead the butler and housekeeping team e.g., by delegating and coordinating tasks and priorities, ensuring work schedule, participation in training and events etc.
- Takes on other tasks and duties assigned by Villa Manager.

Working Conditions and Benefits:
- Working 6 days a week
- 12 days annual leave
- 13 days public holidays per year
- Group Health Insurance
- Social Security Fund
- Provident Fund

Note:
- The Villa Hostess must be Thai national but with familiarity in western culture e.g., from work experience, living abroad and/or international education
- The Villa Hostess must be able to pass and maintain relevant security background checks before and during the employment

Application close:
21 May 2021

How to apply:
Interested candidates are invited to send their full CV stating salary expectation to [email protected] . In the subject line of the email please write - Villa Hostess (your name)- . Only short-listed candidates will be contacted for an interview.

In applying job with CCJJ Services Ltd. the applicant agreed to disclose personal information to the Company, which the Company committed to strictly keep the information in safe place. The applicant acknowledges that the Company will use those information and share to the relevant person for the recruitment purpose only.