Front Office Supervisor

Male/Female age note over 35 years old
Bachelor?s degree is required
Minimum 2 years in a position or relevant (Background in both FO & FB is advantage)
Strong English Communication skill (Third language skill is a plus)
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Trendy and Technology savvy (Social media expert is advantage)
Self-development and motivation

? Responsible for managing the day-to-day operations in order to meet the business requirements and guest satisfaction whilst ensuring the highest professional services in accordance with the Hotel service standards.
? Responsible for Guest Service Agent and monitoring activities of every Receptionist such as check in, check out. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to Hotel standards.
? Organize and coordinate with Front Office Management all arrivals and departures of guests, VIP's, groups, room assignment, billing and any additional information requested.
? Provide support to all the reception staff in order to ensure smooth, prompt and polite service.
? Participate in the selection of all Reception staff, motivate them to bring about excellent performance and evaluate their performance periodically.
? Identify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up. At times, conducts training sessions.
? Coordinate with Manager the daily arrivals and solves the reservation discrepancies or any other unusual situations.
? Maintain regular exchange with Housekeeping Department to ensure the information on the room status in PMS is accurate. Coordinate the room cleaning and maintenance in order to accommodate the guest in the hotel as quickly as possible.
? Keep the reception staff informed on the daily operational activities and challenge and provide all Information relevant to their job duties through meetings, handover and logbook.
? Handle guest complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests. Follow up when necessary and keep the Management informed of unusual complaints.
F&B
? Performing the set up for breakfast/Lunch/Dinner.
? Assisting the guest at their tables and offering them drinks.
? Sale of drinks and food to maximize restaurant revenue.
? Taking good care of the guest and being sure to maintain the cleanliness of their table.
? Staff responsibilities include washing of cutleries, glasses and plates/cups.
? Responsible for breaking down of the buffets in the cold kitchen area.
FO
? Performing all check-in and check-out tasks.
? Managing online and phone reservations.
? Register guests collecting necessary information (like contact details and exact dates of their stay)
? Welcome guests upon their arrival and assign rooms
? Provide information about our hotel, available rooms, rates and amenities
? Respond to clients? complaints in a timely and professional manner
? Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs

*6 Days off per month
*Public Holidays
*Vacation
*Uniforms
*Staff Meals
*SSO