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full-time
- Thai Nationality
- Male/Female can apply
- Minimum of 3 years experience in similar position
- Possess good communication skills
- Passionate, committed, creative, flexible and a team player with high energy level
- Strong leadership skill
- Well organized
- Ability to perform duties under pressure.
Seekers Finders Rama 4, SureStay Collection by Best Western is actively looking for:
Front Office Leader
Responsibilities:
- Manage the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
- Ensures room revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check.
- Monitors cleanliness and repair of Lobby, Front Desk and Back Office areas.
- Regular print-out of back up reports on a shift to shift basis.
- Works closely with Housekeeping for an efficient turnaround of rooms and room status.
- Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
- Ensures GSA have balanced their work prior to their departure and assist them where needed.
- Ensures that all billing instructions are accurate and clear.
- Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
- Reviews all in-house accounts to ensure correct room rates are charged.
- Effectively deals with guest problems and complaints immediately.
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BWH Hotels Asia Office
Unit 5A-2, 5th Floor, Gaysorn Centre, Gaysorn Village, 999 Ploenchit Road Lumpini Phatumwan Bangkok, 10330, Thailand www.bestwestern.com
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