Cluster Revenue Manager

+3 years of hands-on Hotel Revenue Management experience
A strong command of both written and spoken English is required; additional languages an asset
Bachelors or Masters Degree in Hotel Management, Tourism or Economic Studies
Must be EU Citizen or in possession Spanish work visa
Highly computer literate with a high level command of Excel
Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets

Mission of the Role

Implement revenue management strategies and processes in our client hotels, in order to optimize and maximize its revenues.

Scope of the Role

Implement revenue management operations, procedures and best practices.
Identify new revenue opportunities.
Provide daily, weekly and monthly reporting.
Optimize and expand distribution partnerships.
Act as overall business development consultant for the hotel manager/owner.
Challenge and influence hotel to improve service level and operational standards.
Build and maintain strong working relationships with levels of staff at the client hotel.
Travel regularly to each hotel.
Embed a revenue management culture.
Reports To Director of Revenue Management

Core Job Responsibilities & Duties

Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
Daily pick-up analysis, strategy adjustments and reporting
Perform competitive benchmark studies and follow market trends
Create and maintain a 13 month rolling demand calendar
Create and develop pricing strategies in conjunction with the individuality of each hotel
Provide weekly dynamic forecast of expected results, variances and budget comparisons
Manage and oversee strategy for all 3rd party distribution
Responsible for assessing, analysing and pricing group business strategies
Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies
Ensure all related systems are configured correctly, validated and working to full capacity
Oversee and audit the standards and operations of the reservations department
Ensure web site booking process is maintained up-to-date and functional
Ensure hotel personnel is fully competent in the use of all systems
Work in liaison with hotel sales and reservations departments as a team
Regularly check the input and the quality of data (segmentation, denials tracking, etc?) points
Conduct quarterly property performance review and develop strategic and tactical action
Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc?)
Reduce the cost of distribution by finding new less expensive means of delivering business
Prepare outline for and support the annual revenue budget process
Inspire Hotel?s HODs to further embed a revenue management culture
Advice and coach the client in other operational areas
Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas
Any other reasonable requests made by management
Personality

Business Development DNA and commercial minded
Strong sense of need for achievement of goals and success
Sound ability and knowledge to develop standards of operations and strategic processes
Good analytical and numeric skills for fast data crunching
Ability to work under own initiative in a highly pressured environment
Good listening skills and the ability to anticipate business needs
Able to develop relationships with 3rd parties and the hotel teams
Capacity to read situation, understand environments and respond accordingly
Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact
Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment
Well developed interpersonal, adaptive influencing and supervisory management skills
Willingness to travel and ability to interact professionally with other cultures
Mentality of client service and taking responsibility beyond direct duties
High level of motivation, determination and commitment

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