Guest Relations Executive - Grande Centre Point Surawong

- Previous experience in guest services or front office roles in the hospitality industry.
- Excellent interpersonal and communication skills.
- Ability to manage guest concerns with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software (e.g., Comanche, PMS systems) is a plus.
- Bachelor's degree or equivalent; a degree in Hospitality Management is advantageous.

Job Summary:
The Guest Relations Officer is responsible for providing exceptional guest experiences by addressing guest needs and ensuring their satisfaction throughout their stay. This role involves welcoming guests, handling inquiries and complaints, and assisting with special requests to create a positive and memorable experience.

Key Responsibilities:
- Greet guests warmly upon arrival and ensure efficient check-in and check-out.
- Respond promptly to guest inquiries and requests, both in person and via phone or email.
- Address and resolve guest complaints professionally and courteously.
- Coordinate with other departments to fulfill guest needs and requests.
- Assist in organizing guest celebrations, special events, and VIP services.
- Collect and record guest feedback to improve service delivery.
- Maintain a visible presence in public areas to interact with guests and provide assistance.
- Support the Guest Relations Manager in implementing guest service initiatives.

* 5-day work week
* Training & Development program
* Vacation & Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD 36,000THB per year
* Dental Allowance 6,000THB per year
* Provident Fund
* Free uniform
* Meal Allowance 2,500THB per month
* Meal Coupons