เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ไม่จำกัดวุฒิ
ไม่จำกัด
full-time
Knowledge & Skills:
Team Working
- Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric
Communication
- English communication skill with customer and team oriented.
Personality
- Polite and helpful manner when dealing with guest
Service
- Beyond guest expectation attitude
System
- PMS, POS
JD Highlight:
Represents and deliver "WOW" to the guest throughout all stages of the guest?s stay including Front Office Operation and Food & Beverage Services
Duties and Responsibilities:
"WOW" Guest Relation
- Deliver "WOW" service to guest
- Always smile and offer help to guest without asking
- Always take care of guest comment/problem and pass information to ARM/RM when they can't solve
- Able to obtain a review mentioned their name in positive way once per quarter
"WOW" Front Office Operation
- Follow SOP for daily, weekly, monthly operation.
- Complete FO checklist according to the shift
- Do a FO Operation (Check-in, Check-out, etc) according to the SOP
- Able to handle Hotel Documents and Cash Float correctly
"WOW" Food and Beverage Operation
- Follow FB Operation according to SOP.
- Understand all of the restaurant's menus and able to explain them to the guest
- Able to receive an order and doing a beverage menu and serving according to the standard.
- Maintain a hygienic precedure according to the standard
"WOW" Brand Image
- Able to express brand image and value.
- Posses a knowledge of the brand and able to express it to the guest
- Maintain a brand grooming according to the standard
- Posses knowledge about the other branches of the brand that currenry open
"WOW" Communicator
- Able to communicate efficiently both internal and with guest
- Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English
- Understand guest message and convoy it correctly to the team or other departments
- Understand guest message and serve correctly
"WOW" Character
- Be a lovable person for guest and other staff
- Show a polite and helpful attitude toward guest.
- Show a symphaty and sincere toward each other staff
- Be punctual and honest
2 Days Off / week
Incentive
Meal allowance
Service Charge
Social Security
Medical Allowance
Provident Fund
Public Holiday/Annual Leave
Uniform / Laundry
Koko Global Hospitality (Thailand) Co., Ltd.
21 Soi Punnawithi 12, Bang Chak, Phra Khanong, Bangkok 10260 www.kokoglobalhospitality.com
hotelJob
