Front Office Leader, Seekers Finders Rama IV, SureStay Collection by Best Western (พระราม 4)

- 2-3 years of experience in a hotel front office supervisor or duty manager level is essential.
- Strong leadership and communication skills
- English proficiency
- Problem-solving skills
- Organizational and time management skills

- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and ensuring smooth functioning of the front office team.
- Provide exceptional customer service to guests, handling any issues or complaints promptly and effectively to ensure guest satisfaction.
- Lead and motivate the front office staff, ensuring they adhere to hotel policies and standards.
- Conduct training sessions for front office staff to enhance their skills in guest relations, communication, and problem-solving.
- Assist in budgeting and financial management of the front office department, monitoring expenses and revenue to ensure profitability.
- Manage staffing schedules and coordinate shift changes to ensure adequate coverage during peak hours and special events.
- Ensure compliance with hotel security procedures and emergency protocols, maintaining a safe environment for guests and staff.
- Prepare reports on front office operations, including occupancy rates, revenue, and guest feedback, providing insights for improvement and decision-making.
- Collaborate with other hotel departments, such as housekeeping, maintenance and to ensure seamless guest experiences and resolve any cross-departmental issues efficiently.