Front Office Manager, SureStay by Best Western Iconic Suvarnabhumi (สมุทรปราการ)

- 2-3 years of experience in a hotel assistant front office manager or front office manager is essential.
- Strong leadership and communication skills
- English proficiency
- Problem-solving skills
- Organizational and time management skills

SureStay by Best Western Iconic Suvarnabhumi (198 Rooms), located at Amphoe Bang Bo, Samut Prakan, 12 minutes away from Assumption University Suvarnabhumi Campus, is now seeking a Front Office Manager who takes a crucial role for our team.

Responsibilities:

- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and ensuring smooth functioning of the front office team.
- Provide exceptional customer service to guests, handling any issues or complaints promptly and effectively to ensure guest satisfaction.
- Lead and motivate the front office staff, ensuring they adhere to hotel policies and standards.
- Conduct training sessions for front office staff to enhance their skills in guest relations, communication, and problem-solving.
- Budgeting and financial management of the front office department, monitoring expenses and revenue to ensure profitability.
- Manage staffing schedules and coordinate shift changes to ensure adequate coverage during peak hours and special events.
- Ensure compliance with hotel security procedures and emergency protocols, maintaining a safe environment for guests and staff.
- Prepare reports on front office operations, including occupancy rates, revenue, and guest feedback, providing insights for improvement and decision-making.
- Collaborate with other hotel departments, such as housekeeping, maintenance and to ensure seamless guest experiences and resolve any cross-departmental issues efficiently.