N/A
3 ปี
อายุไม่เกิน 50 ปี
ชลบุรี
ปริญญาตรี
ไม่จำกัด
full-time
Knowledge and Experience
? Diploma in Tourism & Hospitality Management
? Minimum 3 years of relevant experience in a similar capacity
? Excellent reading, writing and oral proficiency in English language
? Ability to speak other languages and basic understanding of local languages will be an advantage
? Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
? Strong leadership, interpersonal and training skills
? Good communication and customer contact skills
? Results and service oriented with an eye for details
? Ability to multi-task, work well in stressful & high-pressure situations
? A team player & builder
? A motivator & self-starter
? Well-presented and professionally groomed at all times
Front Office Operation
? Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
? Check that all Front Office employees report to work punctually and are well groomed before each of their shift
? Conduct daily briefings and ensure that all pertinent information is well received by team members
? Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
? Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
? Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
? Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
? Liaise with Finance Department to ensure that credit procedures are properly carried out
? Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
? Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
? Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
? Handle all guest correspondences and ensure prompt follow-ups
สวัสดิการ
ค่าบริการ
อาหารฟรีทุกมื้อปฏิบัติงาน
ชุดยูนิฟอร์มพร้อมซักรีด
ประกันกลุ่มอุบัติเหตุ
วันหยุดพักร้อน 8-10 วัน/ปี
วันหยุดนักขัตฤกษณ์ 15 วัน/ปี
โบนัสและการปรับเงินเดือนประจำปี
ตรวจสุขภาพประจำปี
โอกาสเรียนรู้ พัฒนาตนเอง และเติบโตไปกับองค์กร
Novotel Marina Sriracha & Koh Si Chang
339 ถนนเจิมจอมพล ตำบลศรีราชา อำเภอศรีราชา จังหวัดชลบุรี 20110 https://novotelsriracha.com/