Guest Relation Officer (GRO)

1.Good Appearance.
2.Fluent English and Japanese communication skills.
3.Be able to work 6 days a week with variable shift.

A Guest Relation Officer is a customer service-oriented employee who essentially greets hotel guests. From checking in process, escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints, assist with the check-in process and explain all facility amenities, such as pool areas and restaurants.

Responsibility;

Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room.

Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guest- s satisfaction.

Responsibility;

Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room.

Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guest- s satisfaction.

Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room.

Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guests satisfaction.

-ประกันสังคม
-Service Charge (ตามนโยบายของบริษัท)
-อาหาร 2 มื้อ
-เครื่องแบบพนักงาน+ซักรีด
-วันหยุดประจำสัปดาห์ 6 วัน/เดือน
-วันหยุดพักร้อน
-วันหยุดนักขัตฤกษ์
-อบรมความรู้ในสายงาน