Sustainability Coordinator

-2?3 years of experience in sustainability coordination, preferably within the hospitality, tourism, or service industry.
-Bachelor?s degree in Environmental Science, Sustainability, Hospitality Management, or a related field.
-Good written and verbal communication skills in both Thai and English.
-Proficiency in data tracking and analysis related to sustainability metrics (e.g., energy use, waste diversion, water conservation).
-Self-motivated but able to work as part of a team.
-Good organizational skills.
-Initiative and entrepreneurial.
-A smart appearance and professional manner.

Primary Duties
1. Support the rollout and coordination of sustainability programs across multiple hospitality properties within the region, ensuring alignment with GSTC standards.
2. Assist with GSTC certification processes by gathering required documentation, scheduling audits, liaising with certifying bodies, and maintaining organized records through the Hotelzero platform.
3. Monitor and track sustainability data, including energy and water consumption, waste management metrics, community program participation, and procurement records.
4. Conduct property-level site visits and operational audits to identify sustainability improvements and ensure ongoing compliance with environmental and social responsibility standards.
5. Coordinate staff awareness initiatives and basic training sessions on sustainable practices, environmental management policies, and responsible guest engagement.
6. Work closely with hotel operational teams (housekeeping, engineering, F&B, and front office) to support the integration of sustainability practices into daily routines.
7. Assist with the implementation of waste reduction, recycling, and energy efficiency initiatives, including tracking outcomes and generating progress reports.
8. Collaborate with procurement teams to monitor supplier sustainability compliance and support responsible sourcing programs.
9. Support guest communication initiatives by helping to maintain eco-program displays, in-room information, and promotional campaigns around local and sustainable experiences.
10. Coordinate community and destination stewardship projects, such as local clean-ups, charity partnerships, and employee volunteer days.
11. Stay informed on current hospitality sustainability trends, practices, and regulatory requirements affecting the region.
12. Maintain and regularly update sustainability dashboards, reports, and internal communications materials for management review.
13. Administer the Medallia platform, ensuring correct setup, property onboarding, user access, and troubleshooting support.
14. Act as the first-level support for hotels regarding Medallia surveys, logic, and issue resolution, coordinating with Medallia support as needed.
15. Generate monthly/quarterly GSS threshold reports, highlighting performance against brand KPIs.
16. Work closely with QA and operations teams to monitor GSS compliance, support action planning, and drive service excellence.
17. Special project as agreed with the Managing Director, Operations to support the business requirements of the organization.

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