Reservation Manager (ผู้จัดการแผนกจองห้องพัก)

Education & Experience

Bachelor?s degree in Hospitality Management, Business Administration, or related field.

Minimum 3?5 years of experience in reservations, front office, or revenue management; at least 2 years in a supervisory/managerial role.

Strong knowledge of PMS (Property Management Systems), CRS (Central Reservation Systems), and OTA (Online Travel Agencies).

Skills & Competencies

Excellent leadership and team management skills.

Strong analytical and problem-solving abilities with attention to detail.

Proficiency in Microsoft Office and reservation software.

High level of communication skills in English (both verbal and written); other languages are an advantage.

Customer-oriented mindset with a focus on delivering quality service.

Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

Other Requirements

Flexibility to work irregular hours, weekends, and holidays when required.

Strong interpersonal skills to liaise with guests, colleagues, and external partners.

The Reservation Manager is responsible for overseeing and managing the reservations department to maximize room revenue, ensure seamless guest booking experiences, and maintain efficient communication between front office, sales, and other hotel departments. This role requires balancing revenue strategy with guest satisfaction, ensuring accurate reservations, and leading the reservations team effectively.

Key Responsibilities

Supervise and manage daily operations of the reservations team, ensuring accuracy and efficiency.

Oversee room inventory, pricing strategies, and distribution channels in collaboration with the Revenue Manager.

Monitor and respond to guest reservation inquiries through phone, email, and online platforms.

Ensure compliance with company policies and procedures in handling reservations, cancellations, and modifications.

Prepare daily, weekly, and monthly reports on booking trends, room availability, and occupancy forecasts.

Train, coach, and motivate the reservations team to deliver high service standards.

Collaborate with Sales & Marketing to support promotions, packages, and group reservations.

Handle VIP and special guest bookings with discretion and personalized service.

Resolve guest complaints or booking issues in a timely and professional manner.

Stay updated on competitor performance, market trends, and system enhancements.

1. Service charge (Average in 2024 is 15,000 THB)
2. Group insurance
3. Provident Fund
4. Staff dormitory
5. Room To Grow of opportunities with IHG