Guest Service Agent (GSA)

What we're looking for

Previous experience in a customer service or hospitality role especially familiar with PMS program.

Excellent communication and interpersonal skills

Ability to think quickly and problem-solve effectively

Strong attention to detail and commitment to delivering high-quality service

Fluency in both English and Thai

Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays

What you'll be doing

Warmly welcome and check-in guests, ensuring a smooth and efficient process

Respond to guest inquiries and requests promptly and courteously

Assist guests with luggage, transportation, and other needs as required

Proactively identify and address any guest concerns or issues

Maintain a thorough knowledge of the resort's facilities, services, and local attractions

Provide recommendations and information to enhance the guest experience

Contribute to the overall positive atmosphere and ambiance of the resort

What we offer

Public Holiday

One Day off per week

OT if work extra hour

Service Charge

Lunch

(Optional) Employee Housing