Captain

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant.

A good command of English and additional skills, like guest service and interpersonal are essentials.

As a Captain you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the restaurant.
- Communicate any difficulties, guest comments and other relevant information to his/her superior
- Attend and participate in daily briefings and other meetings as scheduled
- Greet and seat customers and serve them in a professional, discreet and personalized way.
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Consistently monitor quality of food & beverage being served.
- Practice good customer relations and attend to customer complaints / queries satisfactorily.
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene).
- Ensure minimum wastage, breakage and spoilage.
- Actively use up selling techniques to exceed guest expectations and increase revenue.

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