Telephone Operator

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- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

- Observe signal lights on switchboards, and dial or press buttons to make connections.

- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

- Perform clerical duties such as typing, proofreading, and sorting mail.

- Provide relay service for hearing-impaired users.

- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

- Promote company products, services, and savings plans when appropriate.




Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

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