Front Office Manager (ผู้จัดการแผนกต้อนรับ)

-Male or Female
-Age between 33-40 Years old.
-Positive Attitude
-Experiences with FO Job for minimum 5 Years
- Fluent english.
***Excellent leadership skills with demonstrated abilities to resolve diverse problems, to understand the importance of structure, organization, resource management and to complete critical tasks in a timely manner.

Technical Responsibilities

- Supervised the operation of the Front of the house as well as back office
- Ensure communication between all sub-department is properly done by using the right channel of delegation
- Overview department performances by analytical to enhance most effective operation within his department
- To be supportive and implement method of works according to development plan to ensure all staff has sufficient knowledge.



Commercial Responsibilities

- Front Office Manager is designate to advised all department involved of procedure change and always revise on procedure by notification from Management.
- Ensure smooth operation, avoiding severely mistakes or complaint and initiated preventive action and resolved professionalism, created amicable relations with clients
- Ensure and always in direct communication between Sales & Marketing for all special event or information and transmit to all to his department
- Timely attend Internal , Daily , Weekly or Monthly meeting ( Reason or replacement need to be informed to The Management prior absence )
- Closely supervision recommends improvements in operation especially in the following aspects of developing better service standard, increase in revenue and reduction of cost.
- Must be always in direct communication with Sales and Marketing department for all special events and transmit all information to his department.
- Prepare annual capital/operating budget and to ensure that it- s expenditure is kept within the budget by presenting the profit and loss statement on monthly basis

Human responsibilities & Training

- Plans and organizes periodical departmental training for staff in the areas of courtesy, efficiency, grooming and job knowledge (especially for new staff).
- Evaluate all staff and make appraisal with personal development review by yearly basis
- Ensure good atmosphere, cleanliness , security awareness within work area and ensure that staff are fully aware of it.
- Convene meetings with personal at regular interval for information purposed
- Ensure that internal training courses be organized as well as training program and training session and create measurable method by coordinate with Training department