Telephone Operator

Minimum 1 - 2 years experienced.

Ability to work effectively in a team environment.

Able to communicate in English, both in writing and speaking.

Good computer skills in relevant working system and MS Office.

The Call Center Officer is working in the call center room and is responsible to ensure that all calls received are answered quickly and that a prompt follow up is done correctly. Their tone of voice, politeness & dynamism must be outstanding. The Call Center Officer is the "voice of the Sofitel Bangkok Sukhumvit" and the first point of contact with the guest.

The Call Center Officer must be polyvalent in working as a telephone operator or a call center operator. When she/he has to deal with Call Center issues, she/he will be able to follow up accordingly.

-