Social Media Specialist

- Positive and can do attitude
- Service Mind
- Leadership skill
- Flexible in time
- Fluent in Thai and English

Basic Function:
To coordinate, direct, communicate, and service media, press which needs to align with hotel objectives.

Policies and Procedures

? Maintain confidentiality of proprietary materials and information.

? Protect the privacy and security of guests and coworkers.

? Follow company and department policies and procedures.

? Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

? Perform other reasonable job duties as requested by Supervisors.


Guest Relations

? Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

? Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

? Thank guests with genuine appreciation and provide a fond farewell.

? Address guests' service needs in a professional, positive, and timely manner.

Communication

? Speak to guests and co-workers using clear, appropriate and professional language.

? Talk with and listen to other employees to effectively exchange information.

Working with Others

? Support all co-workers and treat them with dignity and respect.

? Develop and maintain positive and productive working relationships with other employees and departments.

? Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

? Comply with quality assurance expectations and standards.

Physical Tasks

? Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

? Promote awareness of brand image internally and externally.

? Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation