Reservation Supervisor/Manager

1. At least Bachelor degree in any field
2. At least 3 year experience in sales manager, reservation manager, negotiation techniques
3. Strong in inter-personality and leadership skill
4. Proficiency in English communication
5. Strong in driving results

1. To assist the Hotel in maximizing room revenues by keeping the Reservations team motivated
and focused on yield.
2. Conduct oneself in a professional manner at all times and adhere to the established conduct
and house rules, fire regulations and department procedures. Set an example for Reservations
and other staff to follow.
3. Manage staff in all aspects including training, monitoring, and performance management
within Human Resources guidelines.
4. Be completely knowledgeable with the room types, rate categories, special rates and
promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest
room and suite layouts. Be completely familiar with the policies surrounding the procedures of
making reservations. Ensure that the Reservations Agents are entering all reservations into the
PMS computer with complete and accurate information.
5. Sell hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all
reservation calls are handled professionally ensuring that average rate and REVPAR targets are
being reached. Ensure that bed types and preferences are noted on the guest?s file. Monitor
Reservations Agents to ensure professionalism with regards to handling of all calls and
maximizing revenues. Spot-check reservation entries
6. Give accurate confirmation and/or cancellation numbers to all callers placing and/or canceling
reservations. Mail, fax, and/or e-mail confirmations and other correspondence when requested
by the caller. Ensure that items not included in the room rates (i.e. taxes, parking, etc) and any
special conditions are fully and clearly explained to the caller.
7. Ensure Market segmentation is adhered to
8. Monitor competitors availability and pricing on a daily basis
9. Ensure Weekly Competitor Test calls are conducted and feedback findings to maintain
competitive edge
10. Maintain a rolling 12 month calendar of events for the city, destination
11. Analysis of Booking Patterns and Market Trends
12. Assist in Preparing the weekly RSM (Revenue Strategy Meeting) and may be invited to attend
from time to time.
13. Assist in updating the hotel Sales and Marketing Plan
14. Assist with Data Analysis as required.
15. Ensure that Reservations Manager is fully informed of all issues relating to Reservations and
Revenue Management.
16. Maintain a close working relationship with the Front Office, Revenue Management, and Sales
departments. Ensure group bookings are updated in the PMS computer with full and correct
information. Assist in monitoring rooming list deadlines and ensure that rooming lists are
entered accurately with billing information set up correctly.
17. Maintain an effective flow of communication within and from the Reservations Office to all
other departments.
18. Oversee the accurate filing of all reports, group bookings, reservation correspondence, etc. on a
daily basis.
19. Be familiar with, and honor block space for companies and/or organizations.
20. Oversee par stocks for office supplies. Re-order supplies on an as-needed basis in order to
achieve effective inventory and cost controls.
21. Ensure staff is scheduled to meet the demands of the business.
22. Assist the sales team with performance analysis of the hotel?s top producing accounts
23. Endeavor continuously to maximize hotel occupancy and REVPAR targets. Ensure that top
clients are protected when the hotel is reaching a sold-out position.
24. May be assigned other tasks or responsibilities as required or directed by the VP Revenue &
Distribution or Executive Committee.
General:
1. Contributes to the morale and team spirit of the hotel by maintaining good relationships with
colleagues.
2. Performs additional duties as directed by supervisors. These may include duties at any
properties.
3. Makes appropriate suggestions and recommendations to supervisors for the general
improvement of the hotel.
4. Is fully conversant with all health and safety, fires and emergency procedures.
5. Maintains a high standard of personal hygiene, dress, uniform, and body language.
6. Is polite and professional in any situation where the image or reputation of the hotel is
represented.
7. Attends meetings and training as required by supervisors.
8. Ensures that all activities are carried out honestly, ethically, and within the parameters of Thai
Law.

- Attractive salary
- Attractive monthly service charge
- Group Life & Health Insurance
- Uniform, Laundry & Meals
- Provident Fund, 100% when complete 12 months membership
- Opportunity for career growth