เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
ไม่ระบุ
GENERAL MISSION
To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Novotel Bangkok Platinum experience.
The Call Centre Agent is a key representative of our hotel and the Novotel Bangkok Platinum brand. He or she creates one of the most powerful first impressions to our guests. Novotel Bangkok Platinum Call Centre Agent all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities, all performed with the utmost politeness, efficiency and friendliness.
At Novotel Bangkok Platinum, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
KEY RESPONSIBILITIES
The key responsibilities for this position are:
? To anticipate guest needs, and handle guest inquiries in a helpful and attentive Novotel Bangkok Platinum manner.
? To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, health club, and other Novotel Bangkok Platinum properties.
? To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Novotel Bangkok Platinum at all times.
? Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
? To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Novotel Bangkok Platinum experience.
? To develop a close and harmonious working relationship with all hotel departments.
? To attend hotel events, daily shift briefings and training to improve professional skills.
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Novotel Bangkok Platinum Hotel
220 Novotel Bangkok Platinum Hotel Phetchaburi Road,Rajchatevi www.novotelbangkokplatinum.com
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