Reservations Sales Agent

- Excellence English communication skill.

? Responds to communications from guests,
travel agents, and referral networks
concerning reservations arriving by
mail, telephone, telex, cable, fax, or
through a central reservation system.
? Creates and maintains reservation
records-usually by date of arrival and
alphabetical listing prepares letters of
confirmation and promptly processes any
cancellations and modifications.
? Additional duties may include preparing
the list of expected arrivals for the
front office, assisting in
preregistration activities when
appropriate, and processing advance
reservation deposits.
? Processes reservations by mail,
telephone, telex, cable, fax or central
reservation systems referral.
? Processes reservations from the sales
office, other hotel departments, and
travel agents.
? Knows the type of rooms available as
well as their location and layout.
? Knows the selling status, rates, and
benefits of all packages plans.
? Knows the credit policy of the hotel and
how to code each reservation.
? Creates and maintains reservation
records by date of arrival and
alphabetical listing.
? Determines room rates based on the
selling tactics of the hotel.
? Prepares letters of confirmation.
? Communicates reservation information to
the front desk.
? Processes cancellations and
modifications and promptly relays this
information to the front desk.
? Understands the hotel's policy on
guaranteed reservations and no-shows.
? Processes advance deposits on
reservations.
? Prepares expected arrival list for front
office use.
? Assists in preregistration activities
when appropriate.
? Monitors advances deposit requirements.
? Handles daily correspondence. Responds
to inquiries and makes reservations as
needed.
? Makes sure that files are kept up to
date.
? Maintains a clean and neat appearance
and work area at all times.
? Promotes goodwill by beings courteous,
friendly, and helpful to guests,
mangers, and fellow employees.
? Walk around with the client and ensuring
that they secure whatever services they
are in need of.
? Getting information about areas of
interest in order to target more clients
in particular seasons.
? Making arrangements as per clients
travel programs.
? To be aware of all front office
procedures and assist with reception
duties when required.
? To be fully aware of and adhere to
health and safety, fire and bomb threat
procedures.
? Willing to undertake any reasonable
request made by management in any other
areas of the house.
? Any other duties that may be assigned by
your manager from time to time.

- 5 Days working
- Social Security
- Group Insurance
- Provident Fund
- Meals
- Uniform