Front Office Supervisor (Front Desk Shift Leader)

- Thai nationality
- Male or Female, age 24-30 years old
- Fluent in English communication
- Minimum 3 years experience in Guest Service field, with 2 year in Front Office Department
- Supervisory level experience will be an adventage
- Service Mind & Smiley
- Good personality
- Able to work under shift rotation
- Good team player
- High responsibility
- Strong leadership

?Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.

?Ensure rooms revenue is accounted for by monitoring department report and that staff are following correct credit procedures on day of departure and nightly credit check.

?Regular print-out of back up reports on a shift to shift basis.

?Works closely with Housekeeping for an efficient turnaround of rooms and room status.

?Promote Starwood Preferred Guest program to GSA?s and guests.


?Effectively communicate and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.

?Ensures GSA?s have balanced their work prior to their departure and assist them where needed.

? Ensures that all billing instructions are accurate and clear.

? Reports any potential credit risks immediately to Assistant Manager or Credit Manager.

? Maintains and Balances Shift Leader float.

? Ensures there is sufficient supply of stationary and hotel keys.

? Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.

? Assist with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.

? Inspect VIP rooms prior to arrival, and meet and greet VIP guests on arrival.

? Review all in-house accounts to ensure correct room rates are charged.
?Encourage selling of Hotel outlets and facilities.

?Effectively deal with guest problems and complaints immediately.

?Attend meetings as required.

?Implement opportunities for quality Team Building.

?Ensure that all associates comply with the grooming and uniform standards.

?Assist with development and performance reviews, identifying key personnel for further development and structured career path.

?Assist with the implementation and maintenance of training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.

?Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

?Participate in the selection and appointment of new associates within the department.

?Conduct regular staff meetings/briefings to keep all associates informed.

?Ensure compliance with legislated health and safety requirements within the workplace.

?Comply with all Corporate and Hotel Standards and procedures.

?Promote by example the principles of ?The Power of Service?.

?Actively promote a work environment, which cares for guests and associates alike.

- Service Charge
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (Vacation)
- Uniform
- Social Security / Social Insurance
- Group Health Insurance
- Provident Fund
- Training for Skill Improvment