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full-time
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Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
? Consistently offers professional, engaging and friendly service
? Demonstrates the service promises in all interactions
? Possess knowledge about all aspect of stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
? Oversees the direct operations of the facility, including short and long range strategic planning, so that the spa operates cost effectively and efficiently
? Meets with group meeting planners to show spa facility and programs, promote and sell customize spa programs to conference group as required
? Provides and takes responsibility for the professional delivery of all information on the telephone and in person to all potential spa guests
? Assists in the implementation of 12-month marketing plan and public relations program
? Works efficiently with hotel?s marketing and communications in all aspects of spa/ hotel promotion as required
? Maintains thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
? Assists in the administration & implementation of colleague training in all aspects of the Spa?s operations
? Establishes professional business relationship with all vendors and develops all products inventories
? Ensures adherence to all hotel and spa service and brand standards
? Assists in the development of annual budgets within the facility
? Controls the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service
? Responsible for supervising all aspects of colleagues including hiring, recognition, performance appraisal, progressive corrective action, etc.
? Ensures the facility is in peak condition at all times (operations and cleanliness)
? Ensures guest and member satisfaction at all times by ensuring that safety and service is always the spa?s first priority
? Follows and ensures that colleagues follow all safety procedures and practices, leads by example
? Assists in the development of and adherence to all departmental emergency procedures
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The Unique Collection of Hotels & Resorts
AIA Capital Center, 11th Floor, Room 1104, Ratchadaphisek Road, Dindaeng, Bangkok 10400 (MRT Station - Thailand Cultural Centre) www.theuniquecollection.com/hotels_career.html
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