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ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
Minimum experience required : 3 to 5 years Education level : Bachelor / Licence Areas of study : Hospitality Management Languages essential : Thai (Primary tongue)
English (Working level) Optional languages : - Skills required : -
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Micros
Op?ra
? As Quality Representative of the hotel, to maintain the integrity of the Quality Standards and ensure achievement of stated quality objectives and policies.
? To help create quality awareness and communicate quality requirements, policies and procedures to all process owners within the hotel and make sure these are understood and well displayed.
? To ensure conformance to stated objectives, standards, policies and procedures.
? To facilitate timely corrective action planning, implementation, and eventual elimination of root causes.
? To supervise the maintenance of Departmental Operating Procedures, in line with Sofitel standards.
? To attend regular meetings with regards to Quality & Brand standards, Trust You feedback, Trip advisor and ensure follow up for improvement
? To share guests comments (positive and negative) on a daily basis and ensure necessary follow up and action if needed. Reinforce positive comments and ensure ambassador is recognised
? To lead improvement group of ambassadors to find solutions to issues and/or to improve low scoring
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