Security/ Loss Prevention Manager

- Male or Female, age 30-45 years old.
- Minimum 3 years a supervision working experience as Assistant Manager or Manager
- Fluent in English communication
- Leadership skills
- Service Mind & Fast Learning
- Able to work under shift rotation
- Able to work overtime sometimes
- Able to work under pressure
- Good team player

Managing Security/Loss Prevention Operations

? Assists in the development and implementation of emergency procedures.

? Conducts investigation of all losses of property assets and refers to proper management for disposition.

? Deploys security staff to effectively monitor and protect property assets.

? Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.

? Conduct periodic patrols of entire property and parking areas.

? Recognize success across areas of responsibility.

? Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

? Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

? Implements action plans to monitor and control risk.

? Maintains required reports and documentation regarding patrols of property and parking areas.

? Provides means for obtaining necessary medical attention on a timely basis.



Leading Security/Loss Prevention Teams

? Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.

? Celebrates successes by publicly recognizing the contributions of team members.

? Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

? Encourages and builds mutual trust, respect, and cooperation among team members.

? Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

? Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

? Serves as a role model to demonstrate appropriate behaviors.

? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

? Strives to improve service performance.

? Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.



Ensuring Exceptional Customer Service

? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

? Empowers employees to provide excellent customer service.

? Meet quality standards and customer expectations on a daily basis.

? Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.





Conducting Human Resources Activities

? Assists in minimizing cost of accident claims through aggressive claims management.

? Brings issues to the attention of Human Resources as necessary.

? Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

? Conducts hourly employee performance appraisals according to Standard Operating Procedures.

? Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

? Administer property policies fairly and consistently.

? Maintain first aid and CPR certifications required for Loss Prevention officers.

? Handles guest problems and complaints.

? Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

? Provides services that are above and beyond for customer satisfaction and retention.



Additional Responsibilities

? Analyzes information and evaluating results to choose the best solution and solve problems.

? Develops and maintains a working relationship with local law enforcement authorities.

? Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Service Charge
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (vacation)
- uniform
- Social Security
- Group Health Insurance
- Provident Fund
- Training for Skill Development
- Annual Bonus