Operation Manager

? Bachelor?s degree or higher in hospitality management, business administration and hotel management, or other related fields.
? Minimum 3 to 4 years of experience as a Deputy Manager, Assistant Operations Manager, or Hotel Manager in a 5-star hotel.
? Outstanding leadership and management skills.
? Exhibit superior organizational, communication, and problem-solving abilities.
? Demonstrated customer service experience; strong guest-focused mentality.
? Ability to communicate business goals as well as hotel goals to the team, as well as to encourage and support initiatives that may help those goals.
? Understanding and interest in the Sustainable Development Goals.

A hotel operations manager is responsible for the day-to-day operations of the tree business units- Sivatel Bangkok Hotel, Sivatel Serviced Apartment, and Sivatel Tower Office.
? Completely accountable for all aspects of all departments.
? Support and collaborate with all Heads of Department on all aspects of hotel operations.
? Carry out routine operations Weekly M-Team Meeting with all HODs to discuss routine operational issues, sales targets, guest feedback, service recovery, as well as any staff issues. Minutes of all meetings will be sent to the CEO.
? Ascertain that the premises are operational in accordance with the category of the unit to be received and the service requirements of customers are met.
? Conduct regular operational audits to ensure that SOPs are implemented in all departments and that they are checked on a regular basis.
? Inspecting all departments with their respective managers for cleanliness, atmosphere, and equipment, service readiness, employee grooming, and a hospitality culture.
? Monitor the coordination of all departments to ensure smooth and efficient operations.
? Establish and enforce customer service policies and procedures.
? Customer satisfaction and service recovery processes are being assessed and reviewed.
? Meet with all HODs to review and train staff on human capital management.
? Identifying and assisting with the development of staff learning needs.
? Participating in a Weekly Strategic Meeting to support revenue management strategies in order to meet budget.
? Be available 24 hours a day, seven days a week to resolve any urgent problems or emergencies.
? To help improve services, keep track of employee performance, and conduct regular evaluations.
? Work with HODs to ensure that staff is trained on a regular basis.
? Collaborate with HR to identify staff learning needs and assist in the development of the training program or the outsourcing of training courses.
? Other responsibilities assigned by CEO