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Guest Service Supervisor - Riva Vibe Hotel (คลองสาน)
PCL Hospitality Co., Ltd
สถานที่ทำงาน : กรุงเทพ
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full-time
QUALITIFICATION
EDUCATION BACKGROUND, CERTIFICATE/LICENSING
Bachelor degree in any field.
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PROFESSIONAL EXPERIENCES
At least 5 year experience in Front Office Management position of hotels or in managerial level
in Front Office Department or Rooms Division Department more than 3 years with all Front Office operations skills
GENERAL MISSION
? To direct and co-ordinate overall activities of the Front Office, Reservations and Telephone Departments.
RESPONSIBILITIES AND MEANS
? The Front Office Manager is responsible and accountable for maintaining the highest standard of guest service and satisfaction as well as engendering team spirit and motivation in all staff.
? The Front Office Manager must be fair and just in any staff disciplinary action as required.
ADMINSTRATIVE RESPONSIBILITIES
? Delegate to and supervise all staff within the Department and prepare work schedules.
? Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
? Performs special duties as required by GM/EAM
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Mercure & ibis Erawan Thailand
Mercure & ibis Erawan Thailand - Head Office The Erawan Group PLC. 2, 6th Floor, Ploenchit Center Building, Sukhumvit Road, Klongtoei Sub-district, Klongtoei District, Bangkok, 10110 Thailand www.theerawan.com/en/our_business/hotels_resorts
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