Executive Housekeeper (ผู้จัดการแผนกแม่บ้าน)

ไม่ระบุ

- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.

- Ensure that assigned rooms, corridors, vending areas, and other areas are properly cleaned.

- Ensure the PA and Floor Supervisors continually inspect their assigned areas and turn in their room inspection summary sheets.

- Design and implement a complete training program for all ambassadors in use and that all ambassadors are well trained and retrained as needed.
- Ensure that LSOP?s are current and in effect and available for all ambassadors to use as reference, revise and update when necessary.

- Ensure that par levels of linen, toweling and uniforms are current, a summary report should be sent to accounts. Take an accurate linen inventory bi-monthly.

- Monitor guest supply inventory each period end prior to period close.

- Prepare a complete summary each period for critique of all housekeeping & laundry areas, all variances or shortfall to budget must be qualified.

- Avoid overtime through good management and immediate response to problems.

- Review maintenance rooms daily and liaise with Front Office Manager and Director of Engineer.

- Immediate response to all guest problems and correspondence.

- Ensure that lost and found articles are stored properly and that the correct logs are maintained.

- Development and implementation of programs designed to improve the efficiency of the operation and improve the service to our guests using TQM principles.

- Make final selection and approval of department ambassadors.

- Undertake regular forecasts of business levels, manpower and expenses.

Complete performance appraisals as specified by the Human Resources Department.

- Coach and counsel ambassadors as required.

- Maintain a regular quality control inspection of department standards.

- Develop and maintain a motivational working environment within the department and positive relations with other departments.

- Interview and select department staff, final approval will be via the Resident Manager and General Manager.

- Provide employee counseling, support and guidance as required.

- Co-ordinate work of external contract cleaners if required.

- Maintain a cost effective rostering system, which is flexible to occupancy.

- Train staff to become multi skilled in all facets of housekeeping and associated departments.

- Maintain an annual leave roster for low occupancy periods.

- Shut down floors in periods of low occupancy.

- Initiate measures to minimize all wastage of materials and amenities are used in the department.

- Attend training sessions as required.

- Attend meetings as required.

- Conduct duties or tasks as directed by Resident Manager

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation