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Guest Service Supervisor - Riva Vibe Hotel (คลองสาน)
PCL Hospitality Co., Ltd
สถานที่ทำงาน : กรุงเทพ
หรือ
ปริญญาตรี
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full-time
College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills, both written and spoken
Thai nationality
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
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โรงแรมอนันตรา หัวหิน รีสอร์ท
43/1 ถนนเพชรเกษม ตำบลหัวหิน อำเภอหัวหิน จังหวัดประจวบคีรีขันธ์ 77110 www.anantara.com
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