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full-time
- High School, Vocational certificate or Bachelor degree in any field.
- At least 2 years experience in Sales or reservation, or Front Office or new hire with some knowledge of Front Office or Reservation systems
GENERAL MISSION
- Reporting directly to the Front Office Manager.
- To assist Management in increasing the Hotel?s profitability.
- To supervise staff within the section.
- To assist guest and ensure their stays at the hotel are comfortable and memorable
- Ensure to understand, follow hotel P&P, Accor P&P, being exemplary for the team and ensure all regulations are strictly followed by the team.
- Assist the Reservations staff in answering phones, responding to email or fax and making bookings as required
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
- Guiding and ensure all staff followed up ?Resavision? program of Accor
- Conduct training for Reservations staff in accordance with hotel guidelines.
- Use your leading and supervision skills effectively to encourage and motivate staff.
- eing able to conduct training for the staff, especially for new staff or cross-training staff within the reservation
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Novotel & ibis Styles Bangkok Sukhumvit 4
2 Sukhumvit Rd., Klongtoey, Bangkok 10110 Thailand http://www.theerawan.com/en/our_business/hotels_resorts
hotelJob
