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full-time
Minimum 1 - 2 years experienced.
Ability to work effectively in a team environment.
Able to communicate in English, both in writing and speaking.
Good computer skills in relevant working system and MS Office and opera.
? The Call Center Officer reports directly to the Call Center Manager.
? The Call Center Officer is working in the call center room and is responsible to ensure that all calls received are answered quickly and that a prompt follow up is done correctly. Their tone of voice, politeness & dynamism must be outstanding. The Call Center Officer is the "voice of the Sofitel Bangkok Sukhumvit" and the first point of contact with the guest.
? The Call Center Officer must be polyvalent in working as a telephone operator or a call center operator. When she/he has to deal with Call Center issues, she/he will be able to follow up accordingly.
? The schedule of the Call Center Officer will rotate 24 hours a day.
- Vacation leave
- Public Holiday
- Insurance
- Provident Fund
- Social Security
- Service Charge
- Uniform
- Two Meals
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