Front Desk Attendant ( GSA )

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Prime Function:

? Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Ibis Styles Bangkok Silom.
? Responsible for Reception, Concierge operations, Hospitality and Cashier.
? Liaise with different departments for smooth and coordinated work.
? Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
? Ensure to interact with the guests & enable the team to understand guest requirements.

Key Responsibilities:

Front Office Planning

? Ensure that the arrivals and departures for the day and relevant records are maintained.
? Ensure quality in all aspects of work and among the staff in the lobby.

People Management

? Personally welcome and escort all guests of Ibis Styles Bangkok Silom.
? Authorize courtesies for V.I.P?s.
? Ensure that regular training is conducted as per the standards.
? Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.


Financial Management

? Responsible for maintaining high level of room sales, by upselling.
? Ensure that the log book is maintained.
? Ensure maximum room occupancy within agreed overbooking policy.
? Ensure to balance the accounts on a daily basis.

Operational Management

? Adhere to the Standard Operating Procedures & policies.
? Check outstanding of in-house guests on a daily basis.
? To check whether the following records are kept in order and up to date.
a) ?C? forms
b) Reception / Information Log Book

? Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
? Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
? Check the grooming and hygiene of the team.
? Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
? Ensure that newspapers and parcels are delivered in the rooms without delay.
? To be readily available at all times to deal with problems or complaints.
? Ensure effective and speedy check-in & check-out facilities.
? Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
? Ensure that the entrance is easily accessible to cars and taxis at all times.
? Conduct briefing for concierge and Front Office Assistants.

Managerial Qualities

? Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
? Ability to accept responsibility;
? Self confidence, motivation, drive and tenacity;
? Ability to enhance organizational performance;
? Ability to clearly delegate tasks and responsibilities;
? Ability to think strategically, inductively, and creatively;
and the propensity to recognize and acknowledge other peoples? ideas.

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