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รายละเอียดตำแหน่ง
Last Updated : 28.05.2021 | Viewers 2,657
| Salary : เงินเดือน |
10,001 - 15,000 (THB) |
|
Types of employees : ประเภทงาน |
Full-time เต็มเวลา |
|
Area : ปฎิบัติงานที่จังหวัด |
Bangkok
|
|
Education : การศึกษา |
Bachelor's Degree ปริญญาตรี |
|
Experience : ประสบการณ์การทำงาน |
1 Year (ปี) |
|
Gender : เพศ |
Male/Female ชาย/หญิง |
|
Age : อายุ |
Not over 30 years old อายุไม่เกิน 30 ปี |
| Unit : จำนวนรับ |
2 อัตรา |
|
New Graduated : นักศึกษาจบใหม่ |
No ไม่รับพิจารณา |
|
Foreigner : ชาวต่างชาติ |
No ไม่รับพิจารณา |
|
Disabled : ผู้พิการ |
No ไม่รับพิจารณา |
|
Night shift : ตำแหน่งงานกะดึก |
No ไม่ใช่ |
Job Qualifications
ข้อกำหนด
- can work as night shift.
Job Details
รายละเอียดงาน
RESPONSIBILITIES
- To answer incoming telephone call in a professional way.
- Handle customer- s enquiries & complaints, providing help and advice which beyond customer- s need and satisfaction.
- Provides information, product and hotel services to the guest via telephone.
- Solve customers' problems or offer alternative solutions.
- To make clear and accurate communication to the other party on the other end of the line.
- Communicate courteously with customers through every communication- s channels.
- Keep accurate records of discussions or correspondence with customers during any interaction and update the information through the company- s system at all time.
- Formulate resolution and response in a timely & accurate manner and provide excellent customer service.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Communicate & coordinate with relevant party/department when necessary.
- To redirect and divert calls to appropriate parties, office or hotels department through the switchboard or PBX system.
- Understanding the telephone operator board or PBX switchboard operations.
- Monitors open and close telephone functionality including answering machine on HOC software.
- Knows what is action to take when an emergency calls is required.
- Train or assists with training new telephone operators in performance of job duties.
- Update calls tracking report.
- Provide feedback to improve the efficiency.
- Other ad hoc duties as assigned by Supervisor or Manager.
- To answer incoming telephone call in a professional way.
- Handle customer- s enquiries & complaints, providing help and advice which beyond customer- s need and satisfaction.
- Provides information, product and hotel services to the guest via telephone.
- Solve customers' problems or offer alternative solutions.
- To make clear and accurate communication to the other party on the other end of the line.
- Communicate courteously with customers through every communication- s channels.
- Keep accurate records of discussions or correspondence with customers during any interaction and update the information through the company- s system at all time.
- Formulate resolution and response in a timely & accurate manner and provide excellent customer service.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Communicate & coordinate with relevant party/department when necessary.
- To redirect and divert calls to appropriate parties, office or hotels department through the switchboard or PBX system.
- Understanding the telephone operator board or PBX switchboard operations.
- Monitors open and close telephone functionality including answering machine on HOC software.
- Knows what is action to take when an emergency calls is required.
- Train or assists with training new telephone operators in performance of job duties.
- Update calls tracking report.
- Provide feedback to improve the efficiency.
- Other ad hoc duties as assigned by Supervisor or Manager.
Welfare
สวัสดิการ
- Social Security
- Insurance
- Provident Fund
- Vacation
- yearly Medical Check up
- Birthday leave
- Insurance
- Provident Fund
- Vacation
- yearly Medical Check up
- Birthday leave
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