เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
- can work as night shift.
RESPONSIBILITIES
? To answer incoming telephone call in a professional way.
? Handle customer?s enquiries & complaints, providing help and advice which beyond customer?s need and satisfaction.
? Provides information, product and hotel services to the guest via telephone.
? Solve customers' problems or offer alternative solutions.
? To make clear and accurate communication to the other party on the other end of the line.
? Communicate courteously with customers through every communication?s channels.
? Keep accurate records of discussions or correspondence with customers during any interaction and update the information through the company?s system at all time.
? Formulate resolution and response in a timely & accurate manner and provide excellent customer service.
? Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
? Communicate & coordinate with relevant party/department when necessary.
? To redirect and divert calls to appropriate parties, office or hotels department through the switchboard or PBX system.
? Understanding the telephone operator board or PBX switchboard operations.
? Monitors open and close telephone functionality including answering machine on HOC software.
? Knows what is action to take when an emergency calls is required.
? Train or assists with training new telephone operators in performance of job duties.
? Update calls tracking report.
? Provide feedback to improve the efficiency.
? Other ad hoc duties as assigned by Supervisor or Manager.
- Social Security
- Insurance
- Provident Fund
- Vacation
- yearly Medical Check up
- Birthday leave
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Mercure & ibis Erawan Thailand
Mercure & ibis Erawan Thailand - Head Office The Erawan Group PLC. 2, 6th Floor, Ploenchit Center Building, Sukhumvit Road, Klongtoei Sub-district, Klongtoei District, Bangkok, 10110 Thailand www.theerawan.com/en/our_business/hotels_resorts
hotelJob
