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รายละเอียดตำแหน่ง
Last Updated : 19.05.2021 | Viewers 1,479
| Salary : เงินเดือน |
10,001 - 15,000 (THB) |
|
Types of employees : ประเภทงาน |
Full-time เต็มเวลา |
|
Area : ปฎิบัติงานที่จังหวัด |
Bangkok
|
|
Education : การศึกษา |
Bachelor's Degree ปริญญาตรี |
|
Experience : ประสบการณ์การทำงาน |
2 Year (ปี) |
|
Gender : เพศ |
Male/Female ชาย/หญิง |
|
Age : อายุ |
Not over 35 years old อายุไม่เกิน 35 ปี |
| Unit : จำนวนรับ |
1 อัตรา |
|
New Graduated : นักศึกษาจบใหม่ |
No ไม่รับพิจารณา |
|
Foreigner : ชาวต่างชาติ |
No ไม่รับพิจารณา |
|
Disabled : ผู้พิการ |
No ไม่รับพิจารณา |
|
Night shift : ตำแหน่งงานกะดึก |
No ไม่ใช่ |
Job Details
รายละเอียดงาน
DUTIES & RESPONSIBILITIES:
- Support Loyalty program growth including new member acquisition and existing member engagement optimization.
- Responsible for checking the member eligibility, benefits, membership status as well as using points to burn & earn correctly.
- Service provide by communicating and assisting individuals to understand member needs, give advice and suggestions.
- Responsible for customer feedback, complaints and manage service recovery to customers.
- Understand and be able to use the Loyalty program tools effectively.
- Investigating problem and propose solution for any complaints resulting from the loyalty program.
- Work closely with the customer touch points (hotels, call center, sales managers...etc.) to develop processes related to the loyalty program.
- Co-ordinate with the Marketing team for any marketing initiatives that will enhance customer experience with our loyalty program.
- Proactive in identifying future & potential operational issues.
- Prompt action and effectively communication with the technical team partners / third service providers when there is any technical issues arise.
- Support Loyalty program growth including new member acquisition and existing member engagement optimization.
- Responsible for checking the member eligibility, benefits, membership status as well as using points to burn & earn correctly.
- Service provide by communicating and assisting individuals to understand member needs, give advice and suggestions.
- Responsible for customer feedback, complaints and manage service recovery to customers.
- Understand and be able to use the Loyalty program tools effectively.
- Investigating problem and propose solution for any complaints resulting from the loyalty program.
- Work closely with the customer touch points (hotels, call center, sales managers...etc.) to develop processes related to the loyalty program.
- Co-ordinate with the Marketing team for any marketing initiatives that will enhance customer experience with our loyalty program.
- Proactive in identifying future & potential operational issues.
- Prompt action and effectively communication with the technical team partners / third service providers when there is any technical issues arise.
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