เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
1. Diploma in Hospitality.
2. At least 10 years experience in the Front Office position in the hospitality industry.
3. Sharp, Detailed, Meticulous, Display of cheerful, pleasant and warm disposition.
The Guest Services Manager plans, directs, or coordinates activities of the Serviced Apartment. He/she is responsible for managing the team of Guest Relations Executives and making sure that the Front Desk offers a warm welcome, speedy and efficient check in and check out.
1. Ensures that all guests are attended to at the Front Desk.
2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
3. Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
4. Monitors record of room availability and guests' accounts using computers.
5. Deals with complaints from customers and ensures that customers are appeased.
6. Ensures that cash advance or cash received upon check out are handled properly by Guest Relation Executives.
7. Performs simple bookkeeping activities, such as balancing cash accounts when needed
8. Performs any other duties as required by the Front Office or Management.
9. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
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Ascott International Management (Thailand) Ltd.
No. 219/13, Asoke Tower 5th floor Soi Sukhumvit 21, Asoke Rd., Khlong Toei Nuae, Watthana, Bangkok 10110, Thailand www.the-ascott.com
hotelJob
