Front Office Manager (ผู้จัดการแผนกต้อนรับ)

Required Skills and Experience
- Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.
- Stamina: Long, busy days on your feet are the trademark of this job.
- Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.
- Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions.

Located @Praya Palazzo Hotel
- Shared responsibilities of the day to day running of a hotel.
- To welcome all guests to the hotel, and answer any queries before, during and after the guest- s stayed to maximize sales throughout the hotel.
- Under the general guidelines of the Hotel Manager, ensure the day-to-day operations are carried out in line with department and Hostel standards.
- To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.
- To carry out duties to the standards as laid down in the standard of performance manuals.
- To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
- To constantly liaise with the housekeeping and Food & Beverage departments to ensure all guest requests are attended to
- To participate in the up-sell program to move guests into, suites and higher rated rooms.
- Answer telephones, transfer calls, take messages in line with the standard as set out.
- Act as a back up to the porter's team by assisting customers with any requests or information that they require.
- To ensure that your work area is always maintained in a clean and organized manner.
- To ensure that a proper handover is given from the shift to shift.
- Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the hostel activities with other departments.
- To attend the daily briefing as required,
- To act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Implement and manage all standards relating to areas supervised.
- To monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Game plan Manuals, employee handbook and hotel policies and procedures.
- To assist in training and documenting all employees.
- To book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
- To ensure maximize occupancy and rate through the managing of the shift on a day-to-day basis.
- To promote a professional service orientated environment at all times.
- To ensure that all registration and backup are stored in a neat, organized and structured manner to allow for quick access at a future date.
- To control all PM accounts that is open. It is the shift leaders responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached.

-