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full-time
? Thai Nationality
? Male/Female can apply.
? Minimum of 3 years experience in similar position
? Possess good communication skills.
? Passionate, committed, creative, flexible and a team player with high energy level.
? Ability to perform duties under pressure.
โรงแรม ชัวร์สเตย์ พลัส บาย เบสต์ เวสเทิร์น สุขุมวิท 2
SureStay Plus by Best Western Sukhumvit 2
89 ซอยสุขุมวิท2 ถนนสุขุมวิท คลองเตย, สุขุมวิท, กรุงเทพมหานคร
Front Office Supervisor
1. Ensures room?s revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check.
2. Monitors cleanliness and repair of Lobby, Front Desk and Back Office areas.
3. Regular print-out of back up reports on a shift to shift basis.
4. Works closely with Housekeeping for an efficient turnaround of rooms and room status.
5. Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
6. Ensures GSA?s have balanced their work prior to their departure and assist them where needed.
7. Ensures that all billing instructions are accurate and clear.
8. Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
9. Assists with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
10. Reviews all in-house accounts to ensure correct room rates are charged.
11. Effectively deals with guest problems and complaints immediately.
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BWH Hotels Asia Office
Unit 5A-2, 5th Floor, Gaysorn Centre, Gaysorn Village, 999 Ploenchit Road Lumpini Phatumwan Bangkok, 10330, Thailand www.bestwestern.com
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