Marasca Khao Yai - M Service Officer (GSA)

- We are looking for someone with strong leadership and management skills with a hands on solution-focused approach.
- Leading by example, you are willing to roll up your sleeves and extend work shifts if needed, working alongside with the team.
- You are physically fit and have a strong eye for details & love to work with flower, plants and nature.
- While working mostly outdoors you are not afraid of the weather or any wild life you may encounter while performing your duties.
- You have an eye for quality, a critical thinker and quick in problem solving to offer the best services for casual-luxury travelers.
- You are an effective communicator, good interpersonal skills, able to interact with customers, team and third parties that reflects highly on the hotel, brand and the company.
- You have the mindset to develop and the support team, creating an environment where your team can to be the best of themselves and stepping up in their roles.
- You will need to be able to delegate well.
You are self-motivated, proactive and able to adapt quickly to changing business needs.
- Most importantly, you have ?empathy?, genuinely keen in reaching out to guests and the team.
- You are computer literate, keen to learn new technology and able to adapt quickly into various digital systems.
Fluent in Thai and proficient in English.
- You are able to work on a 5-shift basis, including evenings, nights, weekends, public holidays and split shifts.
- You are able to relocate to Khao Yai, enjoy the outdoors and garden!

- You will be reporting to our Operations Manager regularly
Attend daily shift briefings & meetings as scheduled
- You will provide the Special Marasca Service & Feeling to all of our guests
- You will follow all SOPs are designed in accordance with International safety standards, local regulations, Marasca Policies.
- You will present yourself to our guests in a polite & approachable manner
- You will ensure that our guests are well taken care of
- You initiate action by yourself to develop your knowledge about Marasca, Khao Yai & Activities the guests can participate in as well tourist attractions in the area the guests can visit
- You are open to multi task and help in other area?s (i.e but not limited to housekeeping / food & beverage,)
- You will report any challenges you may face in achieving 100% guest satisfaction to the operations manager / management without delay
- Assist the management to ensure all guest facing as well as back of house areas are impeccable clan & spotless presentable reflecting the vision of Marasca.
- To never say ?No? to a guest, but help to find an alternative
- You will participate to solve any challenges which might occur in your area and keep an open line of communication with the management to provide / receive assistance.
- Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another, to reach our common goal to create ?cherry-on-top? experiences through unique accommodations, services and activities.
- You will keep an open line of communication and inform the management of any suspicious or suspected illegal behavior ongoing in guest areas as well as guest accommodation areas.

(Do not engage, just report)
- And everything else in-between! You will be required to perform any reasonable requests and other duties assigned by the management

-ทำงาน 5 วันต่อสัปดาห์
-วันลาพักร้อนเพิ่มตามอายุงาน
-วันหยุดนักขัตฤกษ์ 16 วันต่อปี
-ชดเชยวันหยุดในช่วงเทศกาล
-ประกันชีวิตและประกันสุขภาพ
-ประกันสังคม
-ตรวจสุขภาพประจำปี
-โบนัส (ตามผลประกอบการ)
-ค่าสนับสนุนที่พัก เริ่มต้น 2,000 บาท
-ค่าอาหาร 1,500 บาท ช่วง Pre-opening