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full-time
- At least 2 years of experience in Front Office departments.
- Have the ability to communicate in English is sufficient for the operation.
- Have the ability to plan good and suitable work.
- Have the ability to solve problems well and appropriately.
- Have the ability to work under pressure.
- High responsibility in work.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Assists in handling room lock problems.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Handles guest complaints and other related problems and reports on the Assistant Manager- s log book.
- Motivates and maintains good staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- To responsible for front office operation during the absence of Front Office Manager.
- To discuss all matters that needed to follow up with the next shift Reception Manager.
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs.
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Mercure & ibis Erawan Thailand
Mercure & ibis Erawan Thailand - Head Office The Erawan Group PLC. 2, 6th Floor, Ploenchit Center Building, Sukhumvit Road, Klongtoei Sub-district, Klongtoei District, Bangkok, 10110 Thailand www.theerawan.com/en/our_business/hotels_resorts
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